Last update: May 19, 2026
Learn how and why we collect and process your data – and what we do to keep it safe.
Privacy policy
TABLE OF CONTENTS
At VITIO, we recognize the importance of protecting your personal information and are committed to handling it responsibly, always in compliance with current data protection laws. The data you entrust to us will be processed lawfully, at all times subject to the principles and rights set out in the GDPR 2016/679 of April 27, 2016, and the LOPDGDD 3/2018 of December 5.
This Privacy Policy governs all aspects related to the processing of data of users who browse or provide their personal data through the form on our website, as well as data collected through devices marketed by VITIO, such as LOC Health or Vitemp.
We will not use or share your information with anyone except as described in this Privacy Policy.
The company responsible for processing your data under this Privacy Policy is:
Vitio Medical S.L. (“we” or “our”)
Tax ID: B71426506 Address: Calle Berroa, 19 – Office 502, 31192, Aranguren (Navarra)
Email: gdpr@vitio.es
Phone: +34 948 31 44 86
VITIO currently operates through the mobile applications LOC Health and Vitemp (the “Service” or “Services”).
This Privacy Policy governs all aspects related to the processing of data of users who browse or provide their personal data through the form on our website, as well as data collected through devices marketed by VITIO, such as LOC Health or Vitemp.
We will not use or share your information with anyone except as described in this Privacy Policy.
What Data We process
Personal Information
While using our Service, we may ask you to provide certain personally identifiable information that we can use to contact or identify you. This includes, among others, your email address. We collect this information when you first create an account in any of the VITIO applications, when you contact us through the website form, or when you write to us directly at any of the company’s official email addresses.
Device Data
When you access the Service using a mobile device, we may automatically collect certain data such as the type of mobile device you are using, its unique device identifier, your IP address, your mobile operating system, the type of mobile web browser you use, and other statistics.
Location
Our Service requires location permissions to enable scanning of Bluetooth LE devices, even when the application is closed or not in use. Therefore, it is not possible to use the application if the user does not accept the relevant permissions.
Health Data
Due to the nature of the Service, VITIO will collect health information that is subject to monitoring. This data is considered to be of special protection and will be treated as such. We can assure you that, under no circumstances, will the data collected be processed together with or linked to your personal information.
How We User Your data
We use all your information to maintain and improve the Service. Specifically, for the following purposes:
Personal Information
VITIO processes your email address because it is used to log in to your account. We also use it to notify you of important information, such as essential changes to this Privacy Policy.
Device Data
We use this information to help identify and resolve errors or synchronization issues, in order to provide quality technical support.
Location
The Vitemp application searches for temperature data sent by Vitemp BLE sensors. The application collects this data and sends it to the Vitio Medical SL cloud, where it is processed to monitor temperature and generate alerts if any sensor emits abnormal readings. Android requires location permission to scan Bluetooth LE devices; however, this application does not use the user’s location data to serve ads or share location data with third parties.
Health Data
We provide real-time information on patient vital parameters (body temperature, blood pressure, oxygen saturation, etc.). This information is accessed exclusively by patients themselves and their healthcare professionals.
By using the Service, you are giving us your consent to collect and use your information as set out in this policy.
Legal Basis For Processing
Contractual Relationship
Applies when you contract any of our Services.
Legitimate Interest
To handle inquiries and complaints you raise with us and to manage the collection of any amounts owed.
Your Consent
If you are a user of our website, by checking the box in the contact form, you authorize us to send you the communications necessary to respond to your inquiry or information request.
Who We Share Your Data With
Your data will not be communicated or transferred to third parties unless there is a legal obligation to do so.
Your Rights as User
As a VITIO user, you have a number of rights. The most relevant ones are listed below:
Right of Access
You have the right to access your data and obtain confirmation of its processing, as well as a copy of the personal data being processed.
Right to Rectification and Erasure
You have the right to update your data and request the correction of inaccurate data, or request its deletion when the data is no longer necessary for the purposes for which it was collected. It is important that you inform us of any changes to your personal data so that we can keep it up to date. The user guarantees that the personal data provided is accurate and reflects their current, updated, and exact situation, and undertakes to notify us of any changes.
Right to Restriction and Objection
You may request the limitation of processing of your data, object to its processing by revoking your consent, and exercise your right to data portability.
Right Against Automated Decision-Making
You have the right not to be subject to decisions based solely on the automated processing of your personal data.
To exercise any of these rights, contact us at: gdpr@vitio.es
If you believe your rights have not been properly addressed, you have the right to file a complaint with the supervisory authority at www.aepd.es.
How Long We Retain Your Data
VITIO will retain your data:
- For as long as it is necessary for the provision of the Service.
- For as long as necessary to fulfill a contract, address any liabilities arising from the processing, or comply with legal obligations.
- To the extent that you have not revoked your consent.
How We Protect Your Data
Changes to Our Privacy Policy
We may modify this Privacy Policy as we add new products, services, and applications, improve our current offerings, and as technology and legislation evolve. Changes will take effect upon publication of the updated Privacy Policy on this page.
If the changes are significant, users will be notified and, where required by applicable law, we will request your consent again. This notification will be sent by email or published on the VITIO website and applications covered by this Privacy Policy.
Questions
If you have any questions about this Privacy Policy, please do not hesitate to contact us at: gdpr@vitio.es
Bring remote patient monitoring to your hospital or clinic
Copyright 2026 – All rights reserved.